Shipping information

Shipping

Please take note of our Holiday Shipping Schedule: Our last shipping date will be on Tuesday December 22, 2015.  Shipping will resume on December 28/29 and January 4 2016

Shipping is only available within Canada and is currently not available in any other country.

A flat rate will be applied to your delivery in Canada which included in the price of the product.

Wagyu Canada uses UPS as shipping service provider to ship its products. As such, Wagyu Canada will not be liable for any loss, damages (direct or indirect) or expense due to shipping. Title and risk of loss shall pass to you at the moment the product that you have purchased is transferred to the third party shipping service provider.

* Orders done on Saturday, Sunday and Monday before 12noon will be shipped on Tuesday
* Orders done on Tuesday before 12noon will be shipped on Wednesday
* Orders done on Wednesday, Thursday and Friday before 12noon will be shipped on Monday

Orders cannot be delivered to a P.O. Box.

For your convenience, we will confirm the estimated time or arrival with your email order confirmation.

 

Packaging

Wagyu Canada guarantees that your shipment will arrive cool and fresh. All of our packages are CFIA (Canadian Food Inspection Agency) approved. We provide vacuumed sealed temperature controlled packaging  on all our shipments to ensure that you receive your package as fresh as it was when leaving our facility.

 

How do I change my order?

If you would like to change your order, please write down your order number and give us a call at 1-877-672-5623 or by email customerservice@kobeclassicbeef.com.

 

What do if the order I received is wrong/damaged?

If your order either incorrect or damaged please write down your order number and contact us at 1-877-672-5623 or by email customerservice@kobeclassicbeef.com.

 

Return Policy

We do not accept any returns.

 

Shipping outside of Canada

We do not currently ship internationally.  However, we are seriously dedicated to making our customers happy – so if you are big fan of our products and you need our products shipped outside of Canada, please contact our customer service department by calling 1-877-672-5623 or by email customerservice@kobeclassicbeef.com who can provide quotes on shipping costs and coordinate logistics.